With the ever-changing working practices of businesses, we give support and assistance through our service desk which can be reached by telephone, email and the web.
With the way employees want to work and access your systems, using devices and working hours that complement their lifestyle, the challenge of maintaining this environment whilst supporting your IT systems is vital. Our support solutions are flexible to support your whole team, whether office-based or remote.
Our security services mean that you can be assured that your IT infrastructure and investment is both secure and meeting the needs of your business.
The old break-fix model â€“ something breaks, technician visits to fix it, and repeat â€“ is long gone. We employ the right technology to monitor your systems proactively and can identify problems before they occur.
Availability & Proactive Monitoring
Using our Remote Monitoring and Management tools, we run continuous checks on your systems and proactively action these through our service desk – this keeps your systems running as efficiently as they can and minimising the amount of downtime you experience.
Giving you the peace of mind to know that your network and infrastructure is providing your team with the reliability they need to do their jobs.
Vulnerability Scanning & Patch Management
Attackers exploit known weaknesses in IT infrastructure to gain unauthorised access to your systems. With good working practices, controls and regularly updated systems, much of this threat can be minimised.
We keep abreast of new and emerging threats, helping to keep your systems secure against known vulnerabilities in operating systems and other software.
System Risk Consultancy & Threat Management
Managing the risk of cyber intrusion and data theft have become the main focus of modern businesses. Understanding the risks to your data is the first step in identifying the systems and security that you need to put in place to be protected.
We can help identify any weaknesses in your systems and help you employ technology and practices that help mitigate these vulnerabilities.
A Government-backed scheme, endorsed by the British Standards Institute, Cyber Essentials aims to mitigate the threat posed by the most common cyber threats. By becoming Cyber Essentials accredited, you can reduce your threat of attack by up to 80%.
We can provide you with security services that will highlight any areas of concern and give you recommendations to prepare you for an assessment and accreditation.
On-Premises & Cloud Backup Management
Our flexible approach to helping you manage your backup solution means that we can identify whether an on-premises or cloud solution is right for you. We employ industry-leading technology to make sure that you have a comprehensive system in place to ensure your data can be safely restored, should the worst happen.
Business Continuity Disaster Recover (BCDR)
Only 6% of businesses without a disaster recovery plan survive when the worst happens. Your computer systems and data are vital to your business. If the worst happens and you donâ€™t have access to both or either it is hard to see how you can operate effectively. We can help you put in place practices and infrastructure that can manage and alleviate these risks.
DR Testing & Recovery Services
Disaster recovery testing and recovery of data should be considered as part of your security plan.
Our approach prioritises both DR Testing and Data Recovery â€“ helping you to get back to where you were should the worst happen as quickly as possible. As part of our security services, we will identify any weakness in your policies and practices and help you strengthen these by using industry standards.