Some RED Flags to look out for:-

Red Flag: Constant upselling and pressure to purchase additional services, even when they may not align with the client’s requirements.
Why It Matters: A sales-centric approach can lead to unnecessary expenses and strained relationships.

Red Flag: Communication dwindles once the sale is made, and support becomes scarce.
Why It Matters: A good MSP maintains ongoing relationships, offering consistent support and addressing evolving needs.

Red Flag: Focusing solely on short-term gains without considering the client’s strategic objectives.
Why It Matters: An MSP should align its services with the client’s long-term vision for sustainable growth.

Red Flag: Making grand promises during sales but failing to meet expectations.
Why It Matters: Trust erodes when clients feel misled or disappointed.

Red Flag: Hiding pricing details, contract terms, or potential limitations.
Why It Matters: Transparency builds trust, and clients deserve clear information upfront.

Remember, a client-focused MSP prioritises relationships, understands client needs, and aims for mutual success. Look out for these signs to ensure you partner with an MSP that truly values your business!

You might like these too

Stay Up To Date

Subscribe to our newsletter to receive the latest news, tips and service information from Lawrence Edwards, directly to your inbox.