As a managed service provider (MSP), we have a choice: we can either wait for customers problems to arise and then fix them, or we can prevent customers problems from happening in the first place. The former approach is called reactive, and the latter is called proactive. Which one do you think is better for your business?
The benefits of being proactive
- Proactive monitoring and management: We can use tools and software to monitor the health and performance of your devices and services and apply patches, updates, and security measures before issues arise. This way, you can ensure optimal uptime, reliability, and security for your business.
- IT support/help desk: Having proactive managed IT support often means access to live help desk support, 24 hours a day, 7 days a week. We can resolve most of the issues remotely without having to dispatch technicians on-site. This saves both us and your business time and money and improves customer satisfaction.
- Technology alignment: This is assessing your IT infrastructure for technical risks and ensuring they comply with technology and industry standards. We help with strategic guidance and recommendations to help you align your IT with your business goals and objectives.
The drawbacks of being reactive
Reactive managed services are the opposite of proactive. They are based on the break-fix model, where an MSP helps you when something goes wrong. This approach has many disadvantages, such as:
- Downtime: Reactive managed services are prone to downtime, as you have to wait for problems to occur before an MSP can fix them. Downtime can have a negative impact on your business productivity, revenue, and reputation.
- Cost: Reactive managed services are often more expensive for you than proactive ones, as you must deal with unexpected and urgent issues requiring more MSP resources and labour. You also have to pay for the parts and equipment needed to repair the damage.
- Customer dissatisfaction: Reactive managed services can lead to customer dissatisfaction, as you may feel that you are not getting the best service possible from your MSP. You may also lose trust in your MSP’s ability to protect and support you adequately.
The bottom line
It would be best if you used a proactive MSP because it can help you save time, money, and hassle by preventing IT issues before they happen. A proactive MSP can monitor and manage your IT infrastructure, provide you with 24/7 IT support, and align your IT with your business goals. A proactive MSP can also improve your security, reliability, and productivity by applying patches, updates, and best practices to your devices and services. By using a proactive MSP, you can focus on your core business activities and leave the IT to the experts.
If you are looking for a good “Proactive” MSP provider, please use our contact details below to get in touch!