How have you kept your team connected?

These are unique times. Worldwide lockdowns have meant that we have rapidly adapted to new ways of working – keeping our businesses going while protecting ourselves, our families, friends and wider society. Our individual and national resolve has been remarkable. And thanks to innovative technologies we’ve been able to, mostly, weather the crisis.

These are unique times. Worldwide lockdowns have meant we have rapidly adapted to new ways of working – keeping our businesses going while protecting ourselves, our families, friends and wider society. Our individual and national resolve has been remarkable. And thanks to innovative technologies we’ve been able to, mostly, weather the crisis.
 
Communication has been a major challenge. You’re so used to being able to pop over to the office to have a quick word with a colleague about the project you are undertaking or taking part in daily office banter. But tools already at our disposal have helped us adapt to home working.
 
In case you haven’t given them all a go, we thought we’d share the tools which have become invaluable to our customers and their ability to navigate the “new normal”.

Zoom

You can hardly move without this product being mentioned or used – its recognisable interface splashed across our screens constantly (the journalists ask their questions via Zoom during the Downing Street Daily Press Briefing and MPs use it to take part in debates in the House of Commons).

It’s popularity and ease of use make it hard to beat.

We’ve helped clients install and setup secure solutions that help connect their staff to each other

Microsoft Teams

When it comes to keeping your people connected Microsoft Teams is a simple choice. It combines the video conference and screen sharing functionality of Zoom while creating a space to share documents. The text-based chat keeps you and your colleagues connected unobtrusively. Not to mention that it naturally fits into an Office 365 workflow.
 
Many of our customers have embraced Teams’s dynamic workflow and the many features it offers.

VoIP Comms

All this smart technology is great – but sometimes it’s those more traditional communication methods that come more naturally. There are times that just picking up the phone gets a problem sorted. But how do you keep that workflow alive when no one is in the office? Worse still – how do you answer a phone in an empty office?

Not that long ago, solutions to this problem would have been difficult and time consuming to implement. And given the notice we had before lockdown was fully initiated, there would have been a lag between leaving the office and telephones being diverted to the correct recipient.

Our clients have benefited from our VoIP solutions during this challenging time – with no arduous setup their phone systems get the right calls to the right people, no matter where they are or what device they have available. With cloud management, these voice solutions can adapt as the situation changes.

Microsoft 365

Good old Microsoft has been at the heart of most of our work and communication needs over these challenging weeks. Emails have been delivered, files have been created, shared and edited, teams connected, and users managed – no matter their location or device. It was almost as if they created their products for the enforced working environments we have found ourselves in.

While they may not be at their normal desk, our customers have transitioned seamlessly to working from remote locations using the tools they know and trust – nothing new to learn, apart from how to keep the kids or pets from video-bombing the morning leadership meeting. 

And when the time comes, these tools will come back into the office with them.


These are just a few of the ways we’ve been able to keep our customers connected. Every day has brought a fresh challenge – but with the right technology they’ve been able to keep their businesses going and their customers attended to.

As always, reach out to us if you think we can help you enhance your remote working solutions, perhaps with ones mentioned above, or from the other collaborative and security services that we offer.

Slide Willie Bremner, Finance Director Lawrence Edwards provide a reliable and consistent package of support to our organisation, covering everything from network configuration and security, to ongoing patch management, malware prevention, email filtering and disaster recovery planning.

They have been our IT partner for 10 years now and have proven to be excellent in helping prevent issues arising but also in fixing things if they do go wrong. They offer a quick and easy way to log help desk tickets when issues arise and have a quick response time.

Lawrence Edwards are thoughtful partners, who take the time to understand our business needs and the solutions which suit us best. I know we are in good hands with them and highly recommend as a support partner.
Slide Steven Falla, Projects & IT Executive Lawrence Edwards provide a reliable and consistent package of support to our organisation, covering everything from network configuration and security, to ongoing patch management, malware prevention, email filtering and disaster recovery planning.

They have been our IT partner for 10 years now and have proven to be excellent in helping prevent issues arising but also in fixing things if they do go wrong. They offer a quick and easy way to log help desk tickets when issues arise and have a quick response time.

Lawrence Edwards are thoughtful partners, who take the time to understand our business needs and the solutions which suit us best. I know we are in good hands with them and highly recommend as a support partner.
Slide Stephen Blane, Partner Lawrence Edwards have dealt with all of our IT requirements including hardware support since 2016. We have appreciated their hard work and support, and the speed with which they have been able to respond to and address any issues that have arisen in that time. The support team are very approachable and helpful. Slide Hamish Brandon, Director We have dealt with Lawrence Edwards for many years now (2005). They handle all aspects of our I.T. hardware and software (with the exception of our Sage 200 accounts package).

Our systems tend to run without any issues, although on the odd occasion we have a support request, these have always been handled by the Lawrence Edwards service desk quickly and without delay.

The way we have been looked after over the years give us great confidence moving forward… we trust Lawrence Edwards to keep our systems up to date, our network protected and operating efficiently… whilst doing their best to ensure any products and services are supplied competitively priced and within budget.
Slide Mark Macefield, Partner Lawrence Edwards handle our firm’s IT support and I have personally dealt with them for in excess of 20 years. Their service has consistently been excellent and In particular they have always responded swiftly to any computer issue we have encountered, even if that has meant responded out with normal office hours. They have helped guide us when it comes to our firm’s IT security including GDPR and have assisted us with integration across multiple locations. Our firm provides accounting services, and this means continually ensuring our IT systems are robust. Lawrence Edwards are invaluable in ensuring we meet these commitments. Slide Nick Keeble, Consultant Our company has been supported by the services of Lawrence Edwards for a number of years. We deal in the Chemical Regulatory world which means we need to use all sorts of modelling software, government portals and transferring large amounts of data securely. Their fast acting support times and seamless background work has kept our company on top of the evolving regulatory world around us. I would highly recommend them to any business requiring IT support.

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