Service Desk & Remote Support

Our service desk is staffed by friendly and knowledgeable technicians who are able to answer your question by telephone, email and, if needs be, can provide further help with remote support tools.

Need a fast, friendly and knowledgable service desk solution?

With trained professionals at your disposal, we’re confident that we can provide speedy resolutions to your daily IT issues.

Lawrence Edwards

info@lawrenceedwards.uk

Lawrence Edwards

info@lawrenceedwards.uk

Edinburgh 0131 451 5533

Dundee 01382 767550

Fife 01334 809709

Edinburgh 0131 451 5533

Dundee 01382 767550

Fife 01334 809709

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Willie Bremner, Finance Director

Lawrence Edwards provide a reliable and consistent package of support to our organisation, covering everything from network configuration and security, to ongoing patch management, malware prevention, email filtering and disaster recovery planning.

They have been our IT partner for 10 years now and have proven to be excellent in helping prevent issues arising but also in fixing things if they do go wrong. They offer a quick and easy way to log help desk tickets when issues arise and have a quick response time.

Lawrence Edwards are thoughtful partners, who take the time to understand our business needs and the solutions which suit us best. I know we are in good hands with them and highly recommend as a support partner.

Steven Falla, Projects & IT Executive

Stephen Blane, Partner

Lawrence Edwards have dealt with all of our IT requirements including hardware support since 2016. We have appreciated their hard work and support, and the speed with which they have been able to respond to and address any issues that have arisen in that time. The support team are very approachable and helpful.

Hamish Brandon, Director

We have dealt with Lawrence Edwards for many years now (2005). They handle all aspects of our I.T. hardware and software (with the exception of our Sage 200 accounts package).

Our systems tend to run without any issues, although on the odd occasion we have a support request, these have always been handled by the Lawrence Edwards service desk quickly and without delay.

The way we have been looked after over the years give us great confidence moving forward… we trust Lawrence Edwards to keep our systems up to date, our network protected and operating efficiently… whilst doing their best to ensure any products and services are supplied competitively priced and within budget.

Mark Macefield, Partner

Lawrence Edwards handle our firm’s IT support and I have personally dealt with them for in excess of 20 years. Their service has consistently been excellent and In particular they have always responded swiftly to any computer issue we have encountered, even if that has meant responded out with normal office hours. They have helped guide us when it comes to our firm’s IT security including GDPR and have assisted us with integration across multiple locations. Our firm provides accounting services, and this means continually ensuring our IT systems are robust. Lawrence Edwards are invaluable in ensuring we meet these commitments.

Nick Keeble, Consultant

Our company has been supported by the services of Lawrence Edwards for a number of years. We deal in the Chemical Regulatory world which means we need to use all sorts of modelling software, government portals and transferring large amounts of data securely. Their fast acting support times and seamless background work has kept our company on top of the evolving regulatory world around us. I would highly recommend them to any business requiring IT support.

Service Desk & Remote Support

Need a fast, friendly and knowledgable service desk solution?

Get In touch